For everything you need to know for Jingle Bell Walk, see our Frequently Asked Questions below,.

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Sunday 8th December 2024 

 

ARE DOGS ALLOWED ON THE TRAIL?

Yes but must be friendly and kept on a lead at all times.

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IS THERE PARKING AVAILABLE?

Unfortunately we’re not able to offer general parking on site at the event. There will be a limited number of spaces available only.

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HOW LONG WILL IT TAKE ME TO WALK THROUGH?

40 minute max walk.

 

TICKETING

 

HOW MUCH ARE TICKETS?

 

These prices include a booking fee

ADULT - £7
 

CHILD  - £7

 

HOW DO I MAKE A GROUP BOOKING?

For groups of 15+ adults, tickets will be priced at £15 including booking fees (off peak) and £17.75 including fees (standard). Please note that groups of 15-30 can be booked online. For groups larger than 30 please contact us here to book your tickets.

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IS THE EVENT SUITABLE FOR ALL AGES?

Yes, all ages are welcome!

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DO YOU PROVIDE CARER TICKETS?

A disabled person purchasing a ticket may bring one essential carer companion free of charge. Please select this ticket type at point of booking. If you require more than one carer, please contact us.

 

HOW WILL I RECEIVE MY TICKETS?

All tickets will be issued by post.

Tickets will be checked on arrival.

Please be aware that we do not authorise or have any control over the sale of tickets via third-party websites.

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CAN I BUY TICKETS AT THE EVENT?

You cannot buy tickets at the event, pre-bookings only.

TICKETS ONLY - Since Santa needs to know how many gifts to bring along.

 

QUEUING

All participants  should arrive within the half hour before the start time, to keep queuing to a minimum.

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CANCELLATION, EXCHANGES AND REFUND POLICY

Please be sure that you have chosen the right entry date and time of making your booking, as we are generally unable to offer exchanges or refunds once tickets have been purchased. We are also not able to offer refunds on unwanted/lost tickets.

Due to the time of year, bad weather can affect any open-air event. If we have to cancel the event as it unsafe to proceed, visitors will be offered an alternative date.

Refunds shall not be offered where the weather is inclement but the event remains open, this includes heavy rain and snow.

If the event is cancelled by us due to weather and patrons are not able to attend an alternative day  offered, then a face value refund will be considered on a case-by-case basis.

 

ACCESSIBILITY

CAN I BRING WHEELCHAIRS/MOBILITY SCOOTERS/BUGGIES?

Yes. the Jingle Bell Walk  is set within the naturally undulating grounds of Rising Sun Country Park woodlands and pathways. Every effort has been made to make the trail fully accessible, however, customers should be aware that by its nature it will cover some uneven terrain with a number of varying gradients. There are also some areas that can be made more challenging by wet weather.

We do not provide wheelchairs or mobility scooters, however, those who require a wheelchair or a mobility scooter are welcome to bring them, bearing in mind the advice above. We also strongly recommend planning your travel in advance and considering the impact of adverse weather.
 

WILL THERE BE SEATING AVAILABLE?

While there is no seating along the trail itself, seating will be available at the finish area, which is accessible at the beginning and the end of the trail.

 

IS THERE STROBE LIGHTING AT THE JINGLE BELL WALK

There is nothing with any stroboscopic effects or at a frequency that should affect anyone with light sensitivity, however, there are a lot of lights and lasers on the trails so would depend on the individual’s sensitivity.

None of it is designed to be disorientating but some of it will be overhead or surrounding the customer and therefore could be disorientating to certain medical conditions but this will depend on the individual’s sensitivity and their own judgement as to whether this event is suitable to attend.

 

ACCESSIBILITY

There are a limited number of free Blue Badge parking spaces available. Spaces, first come first served basis.

 

ON THE DAY

CAN I BUY FOOD AND DRINK AT THE JINGLE BELL WALK?

There will be takeaway refreshments available at Earth and Fire such as hot drinks, and non-alcoholic beverages and various foods. 

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WHAT SHOULD I WEAR?

There are no covered areas on the trail so please ensure you wear appropriate clothing and footwear for the weather. We recommend coats, hats and waterproof shoes or wellies. You can use umbrellas, should it rain.

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CAN I TAKE PHOTOS?

Yes! We encourage visitors to take photos along the trail and share them on social media with Chris Lucas Trust. However, please be mindful when taking photographs as this can block the path for other visitors and ask others permission to be in your photos.

ARE THERE TOILETS AVAILABLE?

Yes, there will be toilets available, including fully accessible toilets and baby changing facilities.

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WHAT NOT TO BRING

For your safety and security, there are some items that are not allowed on site. Please avoid bringing these items as they will be confiscated upon entry. If any attendee is found with any illegal item, they will be refused entry, ejected and referred to the Police. The prohibited items included but are not limited to:
Aerosols

• Air horns

• Alcohol

• Bags (larger than A4 size)

• Bicycles, scooters, roller skates

• Blow torches

• Cans

• Chairs

• Chinese lanterns

• Cooking apparatus

• Cool bags / boxes (large)

• Drinks

• Drones

• Fireworks / pyrotechnics

• Flares / distress flares / smoke flares

• Food (with the exception of baby food)

• Gas cylinders/canisters

• Glass

• Knives

• Liquids (over 100ml)

• Lighter fluid

• Illegal substances (drugs)

• Laser pens

• Legal / herbal highs

• Megaphones

• Professional audio-visual recording equipment

• Smoke bombs / canisters

• Sound systems

• Tabards/High Viz Jackets

• Weapons

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SMOKING POLICY

Be considerate to non smokers

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CAN I BRING A BAG?

Your belongings and your person may be searched. Please bring only what is essential to your evening. We ask that you do not bring any large bags (larger than A4).

Please do not leave your belongings unattended at any time.

 

FIRST AID

If you require first aid on site please make yourself known to one of the event staff who will be able to assist you.